Maria Ortiz

Maria Ortiz, is a Bilingual ordained minister who has served as Lead Pastor of the House of Peace and Restoration in Springfield, Massachusetts since 2013. She is also a Licensed Mental Health Counselor (LMHC) in the Commonwealth of Massachusetts. She earned her Bachelor’s Degree of Arts in Human Services from the Cambridge College in 2017, followed by earning her Master’s in Education in Mental Health/ Marriage and Family Therapy in 2019, from the same institution.

Maria is passionate about working with families, groups and individuals with a holistic approach. She enjoys seeing how the restorative power of the Gospel, in conjunction with evidence-based theories can have a transformation effect in the lives she has been privileged to serve. She has worked with families struggling with relationship problems, as well as individuals dealing with depression, trauma, addictions and anxiety. She considers herself Spiritual, Compassionate and eager to help others manage their life in a more holistic manner.

Rondey Allen

NOTE: This clinician is not currently accepting new referrals. Rondey Allen, LICSW is licensed by the Commonwealth of Massachusetts as an Independent Clinical Social Worker. He has extensive experience in a variety of settings concerning youth and families at risk. He administered group and individual therapy in DYS treatment programs with violent and sexual offenders. He performed intensive clinical case management and outreach in Boston’s C11 Police district to high risk youth. He was an outreach clinician for MSPCC in the Springfield Area and Clinical Director for the River Valley Academy, a special education school in the Holyoke Area. He is currently a clinical consultant and trainer for the Westover Job Corps Center.

He is trained in Cognitive Behavioral therapy, Family Systems Therapy and Collaborative Problem Solving. He is a Level 1 Certified Anger Management Specialist through NAMA and is certified in Military/Veteran behavioral health through the Center for Deployment Psychology. He received his BA from the University of MA at Amherst in 1996, his MSW from Boston College 2003 and his nursing training in the US Army in 1988.

Rondey Allen, CrossPoint's Executive Director
Rondey Allen

Pamela Boone

Pam is a committed mental health professional whose passion is helping others. She has years of experience providing services to clients from diverse backgrounds in community, residential and clinical settings. Her approach is to “meet clients where they are,” with a goal of empowering others to achieve and to live their best life possible.  She is knowledgeable in evidenced-based practices and has training and experience with individual and group work utilizing Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Motivational Interviewing, and Seeking Safety.  She continues to stay abreast of new research and interventions in the field. She has experience treating clients with anxiety, depression, anger and low self esteem.  She also has extensive experience working with adults with substance use disorders, victims of trauma and victims of domestic violence.

Over the years, Pam has held both supervisory and clinical positions. She has a Bachelor’s degree from Mount Holyoke College, a Master’s degree from American International College and a Certificate of Advanced Graduate Study in Clinical Mental Health Counseling from Springfield College.  Pam has been a Licensed Mental Health Counselor (LMHC) in Massachusetts since 2008.

Joseph Collins

Joseph is a Licensed Independent Clinical Social Worker (licensed in MA and RI). He graduated from State University of New York at Albany with a Masters in Social Work in 2011. Since then he has been providing direct clinical care to individuals and families – first at South Bay Community Services in Worcester and currently at Wayside Youth and Family Support Network in Milford where he works full time.

Joseph has experience working with people from various cultural backgrounds and with a variety of mental health issues such as depression, anxiety, impulsive behavior, mood dysregulation, and trauma/adjustment issues. He has received extensive training in both Cognitive Behavioral Therapy (CBT) and Motivational Interviewing and uses both to inform his practice with clients of all ages. He enjoys being able to utilize his faith, clinical knowledge and passion for helping others in his work at CrossPoint. Presently Joseph works at CrossPoint part time and is available on Saturdays.

Dawn I Shanklin

Dawn is a Licensed Mental Health Counselor. She graduated from the Professional School of Psychology at Argosy University with a Master’s degree in Clinical Psychology. Dawn has worked in various community based, school and hospital settings as a clinician and adjustment counselor, providing mental health services to toddlers, children, adolescents, young adults, and families.

She is a dedicated, compassionate and skilled counselor with extensive experience in clinical assessment and trauma informed care for children, adolescents and families. The therapeutic approaches she uses are cognitive behavioral, client centered, psychodynamic, family therapy, and client centered play therapy.

*Now a certified Prepare/Enrich Facilitator

Katie Narvaez

Katie earned her Master of Social Work (MSW) from the University of Connecticut in 2008. She is a Licensed Independent Clinical Social Worker in the Commonwealth of Massachusetts. She describes herself as a vibrant individual who enjoys working with children, youth, young adults and families to help bring a sense of peace, understanding and unity when difficult times arise. Katie works with those struggling with low self-esteem, depression, anger, conflicts with parents and peer issues. She believes that for any change to happen, a trusting relationship between the individual and therapist must be established.