Barbara Conrad, LICSW

Barbara is a Licensed Independent Clinical Social Worker with advanced training in EMDR, and she specializes in the treatment of trauma and grief. Barbara believes that healing from trauma is possible through a collaborative and adaptive approach. She implements EMDR, CBT, ACT, polyvagal exercises and mindfulness into her clinical practice. Clinically, Barbara is warm, emphatic and curious. She has 6 years of counseling experience, and specializes in working with children and adults.

EMDR therapy involves establishing a relationship and accompanying her clients through a healing experience to process and resolve a problem. Great therapy is more than just talking and listening, it is creating memories. It is a shared experience in which the clinician helps the client to gain new insight and to open up for new safer connections. Barbara is here to support you in forming new pathways towards a fulfilling life.

Mark Jimerson

Mark Jimerson is a co-founder of CrossPoint Clinical Services and a permanent member of its Board of Directors. Prior to moving to Puerto Rico in 2018, he served as CrossPoint’s Treasurer and Director of Operations and provided both clinical treatment and supervision.

Mark is licensed as a Clinical Social Worker, having earned a Master of Social Work (MSW) at Springfield College, with postgraduate clinical supervision in mental health crisis and psychotherapy. He has a wide range of experience in the field of human services, including work with the chronically mentally ill and homeless in New York City. He worked in various clinical, supervisory, and managerial roles at the Massachusetts Society for the Prevention of Cruelty to Children from 1999 to 2014. In 2002 he received a Supporting Fathering Award at the New England Fathering Conference, and in 2003 he was presented with the Helen Daley Award for service on behalf of the children of Massachusetts.

Mark is a husband and father of four adult children. He provides psychotherapy, life coaching, and consultation services via his private practice based in Fajardo, Puerto Rico. In his spare time, he enjoys writing, painting, photography and gardening.

Darren M. Waterhouse, MS, LPC

Darren Waterhouse is a dedicated disciple with nearly 32 years of experience and has been a therapist for approximately 10-12 years. Over the years, he has worked with a wide range of populations, providing counseling to individuals from ages 8 to 80. Darren has helped people navigate various challenges, including substance abuse, methadone treatment, personality disorders, schizophrenia, depression, anxiety, and many other mental health concerns.

In addition to his professional experience, Darren has specialized in helping individuals cope with the emotional difficulties that accompany chronic illness and other medical conditions, drawing on both his training and personal life experiences. Currently, he serves as a Christian therapist, using his skills to support others in their spiritual and emotional journeys.

Within his church, Darren plays an active role by leading a married ministry group, guiding the teen ministry, and occasionally assisting with a Unity Group. His passion lies in working with youth and families, both in his church community and the broader community. Beyond his therapeutic and church work, Darren also volunteers in his town, holding two board positions and chairing a committee.

Darren’s ultimate goal is to help as many people as possible not only strengthen their relationship with God but also find peace and well-being in their mind, soul, and body.

 

*With Darren being based in Connecticut, he can accept the following insurances: Tufts, Wellsense, Fallon, Harvard Pilgrim, OPTUM, Cigna, Aetna, Tricare, VACCN*

Victoria A. Salal, MSW, LICSW

Victoria completed the Advanced Standing Master’s Degree Program in 2001 from Springfield College. She received her degree in the field of social work. She went on to obtain a Post Master’s Certificate in Advanced Practice with Children and Adolescents in 2009 from Springfield College.

Victoria also became certified as a Certified Batterer’s Intervention Counselor in 1997 and facilitated groups until 2000 at the Gandara Mental Health Center.

She has also received licensure from the National Christian Counselors Association as a Licensed Clinical Pastoral Counselor. In addition, she was licensed as a Minister from New Creation Discipleship Ministry in Springfield, Massachusetts.

Victoria currently works full-time for the Commonwealth of Massachusetts at the Department of Children and Families as an Ongoing Supervisor. She has worked for the Department for over 23 years where she works with a focus on ensuring safety for children, building and strengthening the family unit, as well as assisting foster parents as they work to provide a safe space for children affected by trauma.

She has done outpatient therapy work through the Community Services Institute and completed her student internship at Rebecca Johnson School as a School Adjustment Counselor. Victoria was also employed at the Big Brothers and Big Sister Agency assessing the needs of children and screening volunteers who serviced them.
Victoria has a passion for working with individuals who have struggle with co-dependency, trauma, domestic violence issues, and childhood related trauma.

She is a mother of two adult daughters and a proud grandmother of five grandchildren. She is a devoted wife, a stepmother to four adults and step-grandmother to step-grandmother to eight children. She loves to read and enjoys writing.

Flava LaFern Galbreath, LICSW, MSW

Flava is an “out-of-the-box” therapist who identifies as a human being with a passion to spur the growth/change process in sustainable ways for those who may not feel heard and want to be at home with themselves. Her Hoosier roots show strengths of authenticity, unconditional support, and determination.

With experiences at an opiate treatment center, in-home family therapy and telehealth, Flava’s support is eclectic with nods to Motivational Interviewing (MI), Cognitive Behavioral Therapy (CBT) and Acceptance and Commitment Therapy (ACT). Flava has completed the Gottman Level 1 Couple’s Training and is a Prepare and Enrich facilitator and has extensive grief and addiction training.

Flava balances therapy with longtime careers in refereeing women’s sports and landscaping and loves the outdoors and animals.

Dr. Candyce Burke Auguste, PsyD

Dr. Candyce Burke Auguste, PsyD is a licensed Clinical Psychologist with years of experience in clinical leadership, mentorship, and culturally responsive care. With her warm and collaborative approach, Dr. Candyce creates supportive, empowering spaces where clients, mentees, and colleagues alike feel seen, valued, and encouraged to thrive. As a trauma-informed and holistic practitioner, she integrates relational, humanistic, and social justice-oriented frameworks, drawing from evidence-based approaches such as CBT, ACT, motivational interviewing, mindfulness, and self-compassion. Her clinical philosophy centers on acknowledging and processing pain and celebrating resilience, helping individuals reconnect with their values, strengths, and purpose.

Outside of her professional life, she finds peace in spending time with loved ones, creating art, meditating, cooking, and curating spaces of joy through music, culture, and connection. 

Fiona Kaul-Connolly

Fiona obtained her MSW from Simmons College School of Social Work in 2006 and has worked in a variety of settings including community mental health, hospitals and private practice. She is particularly passionate about working with women and helping clients to integrate their faith into the therapy for optimal healing and management of mood and behaviors. Using a non-judgmental, compassionate approach, Fiona tailors the treatment to the individual client’s needs using a variety of approaches including ACT (Acceptance and Commitment Therapy), Psychodynamic insight, Relational therapy, and faith-integrated Narrative Therapy. The issues she has had the most success in addressing have been anxiety, depression, life transitions, relationship issues, parenting challenges, living with chronic illnesses and recovery from trauma.

Fiona is currently counseling via Telehealth only.

Tracy L. Jones Ed.D, LPC, LMHC

NOTE: This clinician is not currently accepting new referrals.

Dr. Jones is a member of the leadership team at CrossPoint and oversees our training in Christian Therapy. She is a Licensed Mental Health Counselor in MA, RI and NH as well as a Licensed Professional Counselor in CT. She graduated from Lesley University with a Master’s Degree in Counseling Psychology in 1997, graduated from Liberty University with a Doctoral Degree in 2019 and has completed a 2-year program to be a Spiritual Director. She has provided consultation for church leaders and members; provided mental health and spiritual formation workshops and retreats for churches, presents at conferences and has published research, worked as a clinician, licensure supervisor and director as well as an adjunct professor.

Tracy works with individuals and couples from diverse backgrounds with a variety of mental health concerns. Her style is strengths-based, with a Christian perspective. She utilizes Acceptance and Commitment Therapy (ACT), mindfulness, introspective, and faith-based approaches to help clients heal from trauma, abuse and loss, anxiety, depression, suicidal ideation, and relationship problems. She believes that compassion and hope are the essential elements for creating an environment in every session in which change can occur, and resiliency and recovery can flourish.

She has received certifications in mindfulness, grief counseling, Trauma-Focused CBT, SYMBIS, Prepare/Enrich, Gottman Level I, EMDR and advanced training in Christian integrative approaches.  As a trainer of LivingWorks programs, she is available to teach a 3-hour suicide prevention course or a 2-day suicide intervention course to groups large or small. As a Prepare/Enrich Trainer, she is available to teach a certification course to prepare clinicians or church leaders/members to facilitate and utilize the Prepare/Enrich assessment with couples.

Dr. Jones is not accepting new patients at this time.

*Now a certified Prepare/Enrich Facilitator

Watch to See Tracy’s CrossPoint Testimonial 

Dr. Tracy Jones is CrossPoint's Clinical Care Coordinator
Dr. Tracy Jones