Cynthia A. Swan

Cynthia is a committed community leader and mental health professional. She has an outstanding reputation of helping others and has years of experience working within both the faith community and within the community at large providing a myriad of counseling and mental health services. Cynthia believes that everyone deserves to live their best life, and sometimes it will take a therapist/counselor to get us there.

Cynthia is knowledgeable in evidenced-based practices and has training and experience with individual, family, and group therapy approaches utilizing Cognitive Behavioral Therapy (CBT), Motivational Interviewing, Narrative Therapy, and Christian Counseling. She continues to stay abreast of new approaches/modalities and interventions in the mental health field. Cynthia has experience treating clients and groups with anxiety, depression, anger and low self esteem. She also has extensive experience working with adults with domestic violence, substance abuse recovery, single parenting, racial trauma, and other related backgrounds.

Cynthia has held both administrative supervisory and clinical positions. She has a Bachelor’s degree from Springfield College, a Master’s degree from American International College, and a Master’s of Education in Clinical Mental Health Counseling and Marriage and Family Therapy from Springfield College. Cynthia currently is a Licensed Mental Health Counselor (LMHC) in Massachusetts

Jennifer L. Rosario, MSW, LICSW

Jennifer is a Licensed Clinical Social Worker (LICSW) with over 20 years of experience in a variety of clinical settings. She earned a bachelor’s degree in Psychology and Family Studies from Messiah College, then graduated with her MSW from Springfield College School of Social Work in 2006. She has worked with children and teens in outpatient clinics and residential treatment settings, as well as offering mental health consultation to parents and childcare providers. She has also worked with adults, including those struggling with depression, anxiety, trauma-related symptoms, complicated grief, chronic illness/disability, and other challenges.

Jennifer has completed specialized training related to complex trauma and attachment issues, and her passion is supporting families to form strong, healthy relationships that promote positive outcomes for children. This passion extends beyond child-focused interventions and may include couples/family therapy to improve communication, strengthen marriages, and/or support effective co-parenting arrangements. Jennifer has been trained in multiple therapy models, and most often uses an eclectic approach, adapting her interventions according to the needs and preferences of each client.

Jennifer explains, “Leading with empathy, I seek to fully understand each person’s situation and experience, and offer a ‘no shame, no blame’ approach to clients and the issues that brought them to therapy. Starting in the first session, I ask questions and listen carefully to clarify factors contributing to a person’s challenges, and to highlight strengths and resources that can help the client reach their goals.”

She offers daytime and some evening appointments, in person and/or by teletherapy. She encourages new clients to start by attending in-person sessions to establish a strong therapeutic connection. In person therapy is also recommended for children, and she often encourages parents/caregivers of young children to participate in some sessions.

Fiona Kaul-Connolly

Fiona obtained her MSW from Simmons College School of Social Work in 2006 and has worked in a variety of settings including community mental health, hospitals and private practice. She is particularly passionate about working with women and helping clients to integrate their faith into the therapy for optimal healing and management of mood and behaviors. Using a non-judgmental, compassionate approach, Fiona tailors the treatment to the individual client’s needs using a variety of approaches including ACT (Acceptance and Commitment Therapy), Psychodynamic insight, Relational therapy, and faith-integrated Narrative Therapy. The issues she has had the most success in addressing have been anxiety, depression, life transitions, relationship issues, parenting challenges, living with chronic illnesses and recovery from trauma.

Fiona is currently counseling via Telehealth only.

James Vincent Castro

James has worked in the Human Service field for over 30 years and has been a Licensed Clinical Social Worker since 2004. Over this period, He has worked with a diverse population of people, diagnoses and circumstances.

Blythe N. Hutchins

Blythe graduated from Antioch New England Graduate School in 2008 and is currently licensed in both Massachusetts and Vermont. She has a history of working for CBHI services at Clinical and Support Options. Blythe is an In Home Therapy (IHT) clinician (IHT is a MassHealth service for children and youth with social, emotional or behavioral challenges).

Her most previous job was serving as the Supervising clinician at the Greenfield Family Resource Center where she worked with families to bridge them to treatment and connect them to services. Blythe’s passion is doing individual counseling and working with people with anxiety, trauma, depression, and woman who are new mothers.

On the personal side, Blythe is a God-loving, family-loving, animal-loving, and sports-loving mother of a 7-year-old and step mother of 2 young adults.

Maria Ortiz

Maria Ortiz, is a Bilingual ordained minister who has served as Lead Pastor of the House of Peace and Restoration in Springfield, Massachusetts since 2013. She is also a Licensed Mental Health Counselor (LMHC) in the Commonwealth of Massachusetts. She earned her Bachelor’s Degree of Arts in Human Services from the Cambridge College in 2017, followed by earning her Master’s in Education in Mental Health/ Marriage and Family Therapy in 2019, from the same institution.

Maria is passionate about working with families, groups and individuals with a holistic approach. She enjoys seeing how the restorative power of the Gospel, in conjunction with evidence-based theories can have a transformation effect in the lives she has been privileged to serve. She has worked with families struggling with relationship problems, as well as individuals dealing with depression, trauma, addictions and anxiety. She considers herself Spiritual, Compassionate and eager to help others manage their life in a more holistic manner.

Rayanne M. Neveu

Rayanne is a Licensed Marriage and Family Therapist who focuses on working with individuals, couples and families. “Families are just so important to individual health and development. I appreciate the opportunity to bring hope into challenging situations and help each family unit grow in its support of its members,” says Rayanne.

She graduated from Springfield College and received her Master’s Degree in Counseling from Gordon Conwell Theological Seminary. She is trained in Gottman Method Couples Therapy, SYMBIS (Saving Your Marriage Before It Starts) and TF-CBT (Trauma Focused Cognitive Behavioral Therapy).

Rayanne has served over two decades in church-based youth, family and marriage ministry programs. She and her husband of thirty plus years, have four adult children. This life experience informs her counseling approach as she assists clients at all life stages move towards individual goals and relationship health.

Rayanne advocates for couples or family therapy to address the challenges of behavioral and emotional issues such as: parenting and family dynamics (between parent and child/teen), the couple relationship, and building supportive connections between school, medical, work and community resources – especially during a crisis or life stage transition. With this type of counseling, there is often special  focus on treating anxiety, depression, ADHD, conflict, adjustments and trauma.

Maggie Leone, MPA, PHR, SHRM-CP

Maggie Leone is a certified human resource professional through the Society for Human Resource Management (SHRM) and the Human Resource Certification Institute (HRCI). She has worked in the human resource field in various capacities for many years. Much of her experience is in the non-profit human service sector.

Maggie worked at Gandara Center for 15 years as a HR Generalist. She was in charge of employee training, payroll, benefits, onboarding, recruiting and leave management. More recently, she was the Associate Director of Human Resources at The Children’s Study Home where she was responsible for all aspects of the Human Resource Department.

Maggie received her Bachelor of Arts (BA) degree in Business Management from Elms College in Chicopee, MA, and her Master’s in Public Administration (MPA) from Clark University in Worcester, MA. She is a member of the Human Resource Management Association of MA. (HRMA)

Maggie is a member of First Baptist Church in East Longmeadow. She has been involved in prison ministry for the past 15 years.

Rondey Allen

NOTE: This clinician is not currently accepting new referrals. Rondey Allen, LICSW is licensed by the Commonwealth of Massachusetts as an Independent Clinical Social Worker. He has extensive experience in a variety of settings concerning youth and families at risk. He administered group and individual therapy in DYS treatment programs with violent and sexual offenders. He performed intensive clinical case management and outreach in Boston’s C11 Police district to high risk youth. He was an outreach clinician for MSPCC in the Springfield Area and Clinical Director for the River Valley Academy, a special education school in the Holyoke Area. He is currently a clinical consultant and trainer for the Westover Job Corps Center.

He is trained in Cognitive Behavioral therapy, Family Systems Therapy and Collaborative Problem Solving. He is a Level 1 Certified Anger Management Specialist through NAMA and is certified in Military/Veteran behavioral health through the Center for Deployment Psychology. He received his BA from the University of MA at Amherst in 1996, his MSW from Boston College 2003 and his nursing training in the US Army in 1988.

Rondey Allen, CrossPoint's Executive Director
Rondey Allen

Jennifer Allen

Jennifer holds trainer certifications through the National Academy of Sports Medicine and Revelation Wellness. She has also has been certified and trained in many health and fitness disciples including Arthritis, Cancer, sports nutrition and behavioral change. She has also developed worksite wellness programs for her local YMCA.

Watch for Jennifer’s Latest Video on YouTube

“Weight Loss, Emotional Eating and Spiritual Healing”

She can work with individual clients as well as small and large groups.  Jennifer can help you develop an exercise program, work on creating short or long term goals in the areas of health, fitness, and spirituality.

Jennifer works as a Wellness Director for the local YMCA. Prior to that, she worked with recovering addicts and their families. She has been walking as a Christian for the past 20 years. Over the past 10 years, physical fitness has become one of her main passions. She is a speaker, facilitator and a certified group and personal trainer. Her passion is working with people to help them achieve their spiritual, physical and health goals!

When it comes to physical training she sees it as an opportunity to live life to the fullest. To learn how to listen and be present with your body.  She believes that you must train the physical with the spiritual.

Working with clients is more about building habits, setting realistic goals and motivation than it is about exercise. Jennifer believes that discipline and perseverance needed in the gym are the same skills needed for success in the tasks of everyday life. Throughout her training with NASM (National Academy of Sports Medicine), Jennifer learned a great deal about the importance of assessing body imbalance. Body imbalance can cause difficulties for everyone – from the moderately active to endurance athletes. By first assessing her client’s body balance she is then able to gently guide them to greater flexibility, mobility and strength using techniques like foam rolling, free-weights, stretching and aerobic activity. As there are benefits to both group fitness and working with clients one-on-one, Jennifer offers a mixture of personal assessment/coaching and small group training.

Her goal is to educate, support and empower everyone she works with! She will provide motivation, support and accountability. She will work alongside you to help you come up with a plan to reach your goals and to build healthy habits that will be sustainable for the long term.  Jennifer is committed to helping people realize their own potential and achieve vibrant health! She will take an integrative approach to wellness, with a comprehensive focus on how the mind, body, and soul work together.

Jennifer Allen and Michelle Charon are Trainers and Health Coaches at CrossPoint Clinical Services
Jennifer Allen and Michelle Charon